Welcome to Shreshta Asian Grocery! This Refund Policy outlines the terms and conditions related to refunds for products purchased on our website https://shreshtaasiangrocery.com/. Please read this policy carefully before making a purchase to understand how we handle refunds.
1. Eligibility for Refund
We want you to be satisfied with your purchase. Refunds are eligible under the following circumstances:
a. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within [Specify the time frame, e.g., 7 days] of receiving the order. We may request supporting documentation, such as photographs, to assess the issue.
b. Incorrect Items: If you receive the wrong product, please contact us within [Specify the time frame] of receiving the order. We will arrange for the correct item to be sent or provide a refund.
2. How to Request a Refund
To request a refund, please contact us at contact@shreshtaasiangrocery.com or call us at +31 686097156. Please include your order number, a description of the issue, and any relevant supporting documentation.
3. Refund Process
a. Assessment: We will review your request and may request additional information or documentation to assess the issue.
b. Refund or Replacement: If the issue is confirmed, we will initiate a refund to your original payment method or arrange for a replacement product, depending on your preference.
c. Processing Time: Refunds will be processed within [Specify the time frame, e.g., 5-7 business days] after the approval of your request. The time it takes for the refund to reflect in your account may vary depending on your payment method.
4. Non-Refundable Items
a. Perishable Goods: Due to the nature of our products, perishable goods are non-refundable.
b. Gift Cards: Gift cards are non-refundable.
5. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at contact@shreshtaasiangrocery.com or call us at +31 686097156.
6. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Shreshta Asian Grocery!